Return and Refund Policy

At EWROI, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes issues may arise, and we want to ensure your satisfaction. Please read our return policy carefully before making a purchase.

1. Defective Products:

 - If you receive a defective product, please contact our customer support team within  5 days of receiving the item.

 - We will gladly exchange the defective product for a new one of the same model, subject to availability.

 - To initiate the exchange process, please provide our customer support team with the order number, a detailed description of the defect, and any supporting evidence such as photographs or videos.

 - Once we verify the defect, we will provide you with instructions on how to return the defective product and arrange for the exchange.

2. All Other Returns or Exchanges:

 - For all other returns or exchanges, please contact our customer support team within 5 days of receiving the item.

 - Each return or exchange request will be evaluated on a case-by-case basis.

 - To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

 - We reserve the right to refuse any return or exchange request that does not meet the above criteria.

 - If your return or exchange is approved, we will provide you with instructions on how to proceed.

Please note the following:

- Shipping charges for returns or exchanges are the responsibility of the customer unless the return or exchange is due to a defective product.

- We recommend using a trackable shipping service for all return or exchange shipments, as we cannot guarantee that we will receive your returned item.

- Refunds will be issued in the original form of payment once the returned item is received and inspected.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help!